MERCY RECORDS ENTERTAINMENT (OPC) PRIVATE LIMITED operates with a strict No Refund and No Cancellation policy for all purchases, bookings, and services offered. Once a transaction is successfully completed, it is deemed final, and customers will not be eligible for any refunds, cancellations, or modifications under any circumstances. This policy applies to all products, services, studio bookings, event registrations, training programs, and any other offerings provided by the company. Customers are strongly advised to thoroughly review all details, including service descriptions, terms, and pricing, before making a purchase or confirming a booking. We do not entertain requests for refunds or cancellations due to change of mind, dissatisfaction, schedule conflicts, or any other personal reasons.

However, in cases where a duplicate payment, technical error, or unauthorized transaction occurs, customers may submit a written request for review within 48 hours of the transaction by contacting our support team at admin@mercyrecords.in with complete details, including proof of payment. Such requests will be assessed on a case-by-case basis, and if found valid, the excess amount may be refunded or adjusted against future services at our sole discretion. Additionally, if a product or service is found to be defective, undelivered, or unavailable due to an error on our part, we may, at our discretion, offer a replacement, service credit, or alternative resolution instead of a monetary refund.

For instances where an approved refund is granted under exceptional circumstances, the refund process will be initiated within 7-10 business days via the original payment method used at the time of purchase. Any bank charges, transaction fees, or processing costs incurred during the refund process will be borne by the customer. Customers must ensure that they provide accurate details during transactions, as we are not liable for losses resulting from incorrect information, failed payments, or errors due to third-party payment processors.

By proceeding with any purchase, booking, or service engagement, customers expressly acknowledge and agree to abide by this No Refund and Cancellation Policy, understanding that all transactions are final, and any exceptions will be considered solely at the discretion of MERCY RECORDS ENTERTAINMENT (OPC) PRIVATE LIMITED. Our company reserves the right to modify or update this policy at any time without prior notice, and continued use of our services signifies acceptance of any such changes. For further inquiries, customers may reach out to our official support team for clarification before making a purchase.